After receiving the order, the buyer has the right to withdraw from the agreement concluded with the e-shop within 14 days.

14-day right of withdrawal does not apply to goods if:

1) The product is made in view of the specific client's personal needs;

2) The product is prepared according to the conditions of the client;

3) the product is the protection of health or hygiene reasons unfit for use or it has been used or opened;

4) The product is used for business and professional activities;

5) The product has mechanical damage or if it is broken;

6) it is a product of normal wear and tear;

The right of withdrawal does not apply if the purchaser is a legal person.

14-day right to return can not use the ordered goods used in other ways than is necessary to establish the nature, characteristics and functioning of the way as it is allowed to test the product in a physical store.

If the goods are used for purposes other than those necessary to establish the nature, characteristics and functioning of the goods or has signs of wear or use, Web Poel has the right to reduce return fee in accordance with a decrease in the value of goods.

To return to a goods purchasing a simple written statement of withdrawal, the form can be found here: return notice and send it to the e-mail address at the latest within 14 days of receipt of goods.

Return of the goods shall be borne by the buyer, except in cases where the return of the reason lies in the fact that the refundable thing does not correspond to the order (eg wrong or defective thing).

The buyer must return the goods within 14 days following the submission of the application, or provide proof that it has the above-mentioned period, the goods transferred to the freight carrier.

Webshop will return the return receipt of the goods to the buyer immediately, but not later than 14 days after the date of receipt of the opinion for withdrawal, the purchaser of all fees received under the contract.

Web shop back may refuse to make payments until the contract is the subject of the case was returned or until the buyer has provided evidence that it has recently returned, whichever is the earlier.

If the buyer has expressly opted for the least expensive Webstore offered usual delivery modalities different from the manner of delivery, the Webstore does not have to repay the cost which exceeds the usual delivery modes related expense.

Web Store has the right to cancel the transaction and require the purchaser to return the goods if the price of goods online store is marked in error significantly below the market price of the goods.